Frequently Asked Questions

You can schedule your laundry or dry cleaning pick up by using any of the following options: Website: www.freshlaundrycompany.ca Mobile Apps: iOS & Android Call us: (613) 546-9030 For Rush/Same day laundry service please call to schedule. (extra fee applies)

Please pack your laundry in a reusable bag, recyclable bag, garbage bag, or pillowcase. If you are a recurring customer we will return your laundry in a re-usable Fresh Laundry Company bag free of charge. Extra bags can also be purchased online when placing your order. Please do not send your laundry in plastic laundry baskets.

Yes, our pick up and delivery laundry/dry cleaning service has a minimum charge of $45, plus tax. This can be a combination of per-lb laundry service, individually priced items, or dry cleaning. If you think your order may be below the minimum amount, try adding some towels or individually priced items (comforters, pillows, etc.) to get full value for your money.

Yes! We serve homes, apartments, condos, offices, gyms, and many other locations throughout Kingston. We service businesses as well as individuals.

We do offer Contactless pick up and drop off. You can provide us with a pick up/drop off arrangement that you believe is secure. (Porch, concierge, garage, deck box etc.) We will text/email you when the pick up/drop off is made. This service is solely for the benefit of the customer and Fresh Laundry Company assumes no responsibility should your laundry go missing before pick-up or after drop-off.

We will notify you by text or email when your laundry is ready to be picked up or has been delivered.

Your laundry is in good hands. We do not outsource our orders, therefore it will be done in our Laundromat located at 250 Queen Street in Kingston. Most delivery orders will be done by our professional launderers when the laundromat is closed to the public. (Unless it is a Rush/Same Day order, then it will be done during laundromat hours). Check out a video tour of our facilities here: https://fb.watch/ggbBIeBH-p/

Never. It is not hygienic to do so. All orders are done separately, labelled and tracked throughout the process.

You may choose from the preset preferences when placing your order. If you have a preference that is not listed please make it in the notes section. We will make every reasonable effort to accommodate special requests.

You do not need to sort your laundry. We will do it for you. We separate whites and darks as part of our standard laundry process to help protect your clothing and prevent colour transfer. If you have specific washing instructions or delicate items, please let us know when placing your order.

Yes! We’re happy to hang dry items when requested. Please note any hang-dry requests when placing your order, and if you have specific garments that require special care, we recommend bagging them separately and clearly labeling them. Up to 5 hanging items are included at no extra charge with our laundry services. Additional hanging items may be subject to a small fee. Large hang-dry orders may be returned slightly damp depending on space and drying time requirements.

You may cancel until 2 hours before your pick up time. You may edit your order until 1 hour before pick up time. (with no cancellation or rescheduling fees) If the pick up is cancelled when the driver arrives at your door there is a $15 cancellation or missed pick-up fee. If your order is cancelled after pick up but before we have started the cleaning process there is a $45 cancellation fee. Orders may not be cancelled after the cleaning process has commenced and full charges for the service will apply.

Please use your own laundry bag or a pillow case for your first drop off. We will return your order in a clean recyclable bag or you may purchase a reusable bag when booking your pick up.