Let us lighten the load.

Yes! We offer dry cleaning pickup and delivery throughout Kingston for added convenience.

Simply schedule a pickup and keep your dry cleaning items separate from any regular laundry.

Please note that pickup and delivery orders are subject to our $45 minimum order, even if your order contains only dry cleaning items.

Dry cleaning turnaround times vary depending on the items being cleaned, but most orders are returned within 2–4 business days.

We accept a wide range of dry-clean-only garments and specialty items, including suits, dress shirts, blouses, dresses, skirts, trousers, sweaters, coats, jackets, formalwear, and many household textiles.

Common fabrics that are often dry cleaned include wool, silk, rayon, linen blends, cashmere, and delicate or structured garments that require specialty care.

Not sure if an item should be dry cleaned or laundered? Just ask—we’re happy to help guide you.

Dry cleaning is priced per item, as pricing varies depending on the garment type and cleaning requirements.

Unlike our regular laundry services, which are priced by weight, dry cleaning items are individually priced. You can view our current pricing on our Dry Cleaning Pricing Page, or contact us for a quote on specialty items.

Pickup & delivery dry cleaning orders are subject to our $45 minimum order requirement.

Please let us know if your garment has a stain when placing your order, especially if you know what caused it (wine, grease, makeup, ink, etc.).

This helps ensure the most appropriate stain treatment is used. While we’ll always do our best, not all stains can be fully removed without risking damage to the garment.

Yes. Our dry cleaning partner uses environmentally responsible cleaning methods designed to be gentler on garments and the environment than traditional dry cleaning processes.

If you have specific sensitivities or concerns, please contact us before placing your order.

While this is rare, we understand how important your belongings are. If you believe an item has been lost or damaged, please contact us within 5 business days so we can investigate.

If we determine that Fresh Laundry Company or our dry cleaning partner (Rideau Cleaners) is responsible, compensation will be handled in accordance with our Terms & Conditions.

You can drop off your dry cleaning at Fresh Laundry Company, 250 Queen Street in downtown Kingston, during our regular store hours: 7 days a week, 9:00 AM–9:00 PM.

No appointment is needed—just bring your items to the service counter, and we’ll take care of the rest.

You can schedule your laundry or dry cleaning pick up by using any of the following options:

1. Website: www.freshlaundrycompany.ca

2. Mobile Apps: iOS & Android

3. Call us: (613) 546-9030

For Rush/Same day laundry service please call to schedule. (extra fee applies)

Please pack your laundry in a reusable or recyclable bag (garbage bag will do) or pillow case. If you are a recurring customer we will return your laundry in a re-usable Fresh Laundry Company bag free of charge. Extra bags can also be purchased online when placing your order.

Please do not send your laundry in plastic laundry baskets.

Yes, our pick up and delivery laundry/dry cleaning service has a minimum charge of $45, plus tax. This can be a combination of per-lb laundry service, individually priced items, or dry cleaning. If you think your order may be below the minimum amount, try adding some towels or individually priced items (comforters, pillows, etc.) to get full value for your money.

Our minimum order charge for in-store wash and fold is $30.

And our minimum order charge for in-store wash and go is $25.

Yes! We will pick up and deliver orders from your house, condo, apartment, office, gym etc. Pretty much anywhere in Kingston!

We service businesses as well as individuals.

Your laundry is in good hands. We do not outsource our orders, therefore it will be done in our Laundromat located at 250 Queen Street in Kingston. Most delivery orders will be done by our professional launderers when the laundromat is closed to the public. (Unless it is a Rush/Same Day order, then it will be done during laundromat hours).

Check out a video tour of our facilities here: https://fb.watch/ggbBIeBH-p/

You do not need to sort your laundry. We will do it for you. We separate whites and darks as part of our standard laundry process to help protect your clothing and prevent colour transfer.

If you have specific washing instructions or delicate items, please let us know when placing your order.

We will notify you by text or email when your laundry is ready to be picked up or has been delivered.

You may choose from the preset preferences when placing your order.

If you have a preference that is not listed please make it in the notes section. We will make every reasonable effort to accommodate special requests.

Pick up and delivery is included in pricing. We try to be transparent and fair in our pricing and make it easy to understand, as we ourselves hate hidden charges.

All charges will be fully disclosed to you before we proceed with services. Please take a look at the pricing section so there are no surprises.

Sometimes prior to washing we may see special handling needs (stained items, sequins, suede etc.). If any extra labor, products are required or if it is outside our expertise, we will contact you to discuss any such additional charges before proceeding.

You may cancel until 2 hours before your pick up time. You may edit your order until 1 hour before pick up time. (with no cancellation or rescheduling fees)

If the pick up is cancelled when the driver arrives at your door there is a $15 cancellation or missed pick-up fee.

If your order is cancelled after pick up but before we have started the cleaning process there is a $45 cancellation fee.

Orders may not be cancelled after the cleaning process has commenced and full charges for the service will apply.

You can pay using your credit or debit card. Fresh laundry company uses Clean Cloud Pay which is a secure payment system.

If you do not have a credit card you can pay cash but please note that our drivers DO NO CARRY ANY CASH for change.

We do offer Contactless pick up and drop off. You can provide us with a pick up/drop off arrangement that you believe is secure. (Porch, concierge, garage, deck box etc.)

We will text/email you when the pick up/drop off is made.

This service is solely for the benefit of the customer and Fresh Laundry Company assumes no responsibility should your laundry go missing before pick-up or after drop-off.

Yes! We’re happy to hang dry items when requested.

Please note any hang-dry requests when placing your order, and if you have specific garments that require special care, we recommend bagging them separately and clearly labeling them.

Up to 5 hanging items are included at no extra charge with our laundry services. Additional hanging items may be subject to a small fee.

Large hang-dry orders may be returned slightly damp depending on space and drying time requirements.

Please use your own laundry bag or a pillow case for your first drop off. We will return your order in a clean recyclable bag or you may purchase a reusable bag when booking your pick up.

For repeat customers we will return your order in a reusable Fresh laundry Company bag. This is yours to keep. If we notice that your bag is getting worn, we will replace it automatically for you. You may choose to purchase additional bags online or in-store.

Never. It is not hygienic to do so. All orders are done separately, labelled and tracked throughout the process.

This should never happen. We take all precautions and have processes in place to ensure your items are never lost. In the rare case that something does happen, please report it within 5 business days. We do have a fair claims policy, please read all terms and conditions before placing and order.

We provide wash & fold (by weight), pickup & delivery, dry cleaning, drop-off service, senior & student laundry plans and commercial laundry for small businesses (gyms, salons, restaurants).

Yes—for our Wash & Fold service, we separate whites and darks as part of our standard laundry process to help protect your clothing and prevent colour transfer.

Wash & Go service is processed as a single load and is not sorted, as it is designed to be a lower-cost, simplified laundry option.

If you have specific washing instructions or delicate items, please let us know when placing your order.

Our Self-Serve Laundromat is open and fully attended 9am - 9pm, 7 days a week.

We pickup and deliver:

Sunday (1pm-5pm)

Monday (9am-1pm & 3pm-7pm)

Tuesday (9am-1pm & 3pm-7pm)

Wednesday (9am-1pm & 3pm-7pm)

Thursday (9am-1pm & 3pm-7pm)

Friday (9am-1pm & 3pm-5pm)

Never. It is not hygienic to do so. All orders are done separately, labelled and tracked throughout the process.

We carry and use a variety of detergents and softeners. You can pick your preference when you book or leave it to us.

We carry the following detergent brands: Tide, Tide non-scented, Gain, Purex, Purex Unscented, Sunlight, Sunlight Unscented and Kirkland.

As well as Canadian-made products like TruEarth, Nellie's, Eco-Max and The Unscented Company.

We also have Gain, Bounce and Bounce unscented, Downy Ocean mist and Snuggle Unscented dryer sheets, Downy fabric softener, Bleach, Oxi-Clean, dryer balls and various stain removers. 

Detergent, dryer sheets and bleach are all included in the wash and fold service.

If you have a special product request, you can also supply your own.

Yes, you most definitely can drop your own laundry off at our Laundromat located at 250 Queen Street.

Yes, our pick up and delivery laundry/dry cleaning service has a minimum charge of $45, plus tax. This can be a combination of per-lb laundry service, individually priced items, or dry cleaning. If you think your order may be below the minimum amount, try adding some towels or individually priced items (comforters, pillows, etc.) to get full value for your money.

Our minimum order charge for in-store wash and fold is $30.

And our minimum order charge for in-store wash and go is $25.

You may choose from the preset preferences when placing your order.

If you have a preference that is not listed please make it in the notes section. We will make every reasonable effort to accommodate special requests.

Yes! We’re happy to hang dry items when requested.

Please note any hang-dry requests when placing your order, and if you have specific garments that require special care, we recommend bagging them separately and clearly labeling them.

Up to 5 hanging items are included at no extra charge with our laundry services. Additional hanging items may be subject to a small fee.

Large hang-dry orders may be returned slightly damp depending on space and drying time requirements.

We are pros, we've got you!!

We will clean items in a manner we think is appropriate.

We are located at 250 Queen Street, Kingston, Ontario.

Fresh Laundry Company offers a full range of laundry services, including self-serve laundromat, in-store wash & fold, wash & go (washed and dried, no folding), pickup & delivery laundry service, dry cleaning drop-off and pickup, commercial laundry, student laundry plans, and senior laundry subscriptions.

Whether you prefer to do it yourself or have us handle everything, we offer a laundry solution for every lifestyle and budget.

Our Self-Serve Laundromat is open and fully attended 9am - 9pm, 7 days a week.

We pickup and deliver:

Sunday (1pm-5pm)

Monday (9am-1pm & 3pm-7pm)

Tuesday (9am-1pm & 3pm-7pm)

Wednesday (9am-1pm & 3pm-7pm)

Thursday (9am-1pm & 3pm-7pm)

Friday (9am-1pm & 3pm-5pm)

Drop off Services:

Wash & Go (no folding) $1.25/lb

Wash & Fold $2.25/lb

Pickup & Delivery $2.75/lb

Bulky items are priced individually.

Yes, we offer Pickup & Delivery for Kingston and surrounding areas. Schedule online via our app.

Our standard turnaround time for in-store drop off is usually 24 hours but oftentimes is ready the same day.

To start Fresh Laundry Company does pickups and drop offs Sunday to Friday. Our turn around time for wash and fold is 24 hours. (Possibility of longer for high volume orders)

Dry cleaning orders are delivered within 48-96 hours of pickup. (Business days) Exceptions apply for specialty items and large-volume orders. If your dry cleaning is picked up on a Thursday it will not be returned until Monday at the earliest.

If you are in a Rush and would like Same Day Pick up and Delivery laundry service, it is offered Monday - Friday. Please call 613-546-9030 to schedule. A $30 Rush/Same Day fee will apply.

While this is rare, we understand how important your belongings are. If you believe an item has been lost or damaged, please contact us within 5 business days so we can investigate.

If we determine that Fresh Laundry Company is responsible, compensation will be handled in accordance with our Terms & Conditions.

Pick up and delivery is included in pricing. We try to be transparent and fair in our pricing and make it easy to understand, as we ourselves hate hidden charges.

All charges will be fully disclosed to you before we proceed with services. Please take a look at the pricing section so there are no surprises.

Sometimes prior to washing we may see special handling needs (stained items, sequins, suede etc.). If any extra labor, products are required or if it is outside our expertise, we will contact you to discuss any such additional charges before proceeding.

You can pay using your credit or debit card. Fresh laundry company uses Clean Cloud Pay which is a secure payment system.

If you do not have a credit card you can pay cash but please note that our drivers DO NO CARRY ANY CASH for change.

In-store orders can be paid by cash, credit, or debit. And our attendants can exchange bills for the change needed in the machines.

The average person generates about 15-20lbs of laundry each week.

The amount of laundry each person generates will vary depending on lifestyle and wardrobe habits.

Please use your own laundry bag or a pillow case for your first drop off. We will return your order in a clean recyclable bag or you may purchase a reusable bag when booking your pick up.

 For repeat customers we will return your order in a reusable Fresh laundry Company bag. This is yours to keep. If we notice that your bag is getting worn, we will replace it automatically for you. You may choose to purchase additional bags online or in-store.