Effective Date: May 10, 2026

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Fresh Laundry Company Ltd. (“Fresh Laundry Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, create an account, place an order, use our mobile app integrations, communicate with us, or use any of our laundry, dry cleaning, pickup and delivery, commercial laundry, or related services.

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By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide or that is collected automatically through your use of our services.

Information You Provide

This may include:

• Full name

• Business name (for commercial accounts)

• Billing address

• Pickup and delivery addresses

• Email address

• Phone number

• Payment information

• Laundry preferences and product selections

• Special handling instructions

• Order history

• Account login credentials

• Customer service communications

• Photos or attachments you choose to send

• Marketing preferences

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Information Collected Automatically

When you visit our website or use our online tools, we may automatically collect:

• IP address

• Browser type

• Device type

• Website usage information

• Referral pages

• Time and date of visits

• Pages viewed

• Cookie and analytics data

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How We Use Your Information

We use personal information to operate our business and provide services, including:

• Creating and managing customer accounts

• Processing laundry, dry cleaning, pickup, delivery, and commercial service orders

• Applying your service preferences and instructions

• Scheduling pickups and deliveries

• Processing payments

• Communicating about orders, delays, issues, approvals, or changes

• Sending order notifications by text, email, phone, or app notification

• Providing customer service and support

• Maintaining service records and transaction history

• Improving our website, services, and customer experience

• Detecting fraud, abuse, security risks, or misuse

• Sending promotional offers, newsletters, updates, or marketing communications (where permitted by law)

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Communications & Marketing

By creating an account or using our services, you agree that Fresh Laundry Company Ltd. may contact you regarding:

• Order confirmations

• Pickup and delivery notifications

• Payment issues

• Service delays or updates

• Customer service inquiries

• Account-related matters

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These communications may be sent by:

• Email

• SMS/text message

• Phone call

• Mobile app push notification

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Where required by applicable law, promotional marketing communications will only be sent with appropriate consent, and you may unsubscribe or opt out at any time.

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Operational service communications may still be sent where necessary to complete your order or manage your account.

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Payment Information

Payments may be processed through secure third-party payment processors.

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Fresh Laundry Company Ltd. does not store full payment card information on its own systems unless specifically required for approved account billing arrangements.

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We rely on trusted third-party providers to securely process payment transactions.

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Sharing Your Information

We do not sell your personal information.

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We may share information where reasonably necessary with trusted third parties, including:

• Payment processors

• Website hosting providers

• Scheduling and order management platforms (such as CleanCloud)

• Mobile application service providers

• Delivery staff or contractors

• Dry cleaning or specialty service partners

• Marketing and communications platforms

• Analytics providers

• Legal, accounting, or professional advisors where necessary

• Government or legal authorities where required by law

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Information shared is limited to what is reasonably necessary to provide services or operate our business.

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Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience, monitor website performance, and understand visitor behaviour.

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These tools may collect information such as:

• IP address

• Device/browser type

• Website navigation activity

• Session behaviour

• Referral sources

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You may disable cookies through your browser settings, though some website functionality may be affected.

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Data Retention

We retain personal information only as long as reasonably necessary for:

• providing services

• maintaining customer accounts

• fulfilling legal, accounting, tax, or business obligations

• resolving disputes

• enforcing agreements

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Retention periods may vary depending on the nature of the information and legal requirements.

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Data Security

Fresh Laundry Company Ltd. uses commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

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However, no online system or electronic transmission can be guaranteed completely secure.

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Third-Party Services & External Links

Our website or services may contain links to third-party websites, applications, or services.

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Fresh Laundry Company Ltd. is not responsible for the privacy practices, policies, or content of third-party platforms.

Customers should review the privacy policies of any third-party services they choose to use.

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International Data Storage

Some service providers used by Fresh Laundry Company Ltd. may store or process information outside Canada.

Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is stored or processed.

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Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you

• request correction of inaccurate information

• withdraw consent where applicable

• request deletion where legally permitted

• request information about how your data is used

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Requests may be subject to identity verification and applicable legal limitations.

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Children’s Privacy

Fresh Laundry Company Ltd.’s services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

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Changes to This Privacy Policy

Fresh Laundry Company Ltd. may update this Privacy Policy from time to time.

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Updated versions will be posted on our website with the revised effective date.

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Continued use of our services after changes are posted constitutes acceptance of the revised policy.

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Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Fresh Laundry Company Ltd.
250 Queen Street
Kingston, Ontario
Canada

📧 info@freshlaundrycompany.ca
📞 (613)546-9030